Returns & Exchanges Policy

1. Returns

If you are not fully satisfied with your piece, you may request a return within 15 days of receiving your order.

To be eligible for a return, items must be:

• Unworn and unused
• In their original packaging
• In the same condition in which they were received

Once the item is received and inspected, and approved, a full refund will be issued to the original payment method.

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2. Exchanges

If you would like to exchange your piece for a different size or design, please contact me within 15 days of receiving your order.

Exchanges are subject to product availability.

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3. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

For exchanges, shipping costs are also covered by the customer.

If the item is defective or there is a manufacturing issue, return shipping costs will be covered by the store.

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4. Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved, the refund will be processed within a reasonable timeframe, depending on your payment provider.

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5. Contact

For any return or exchange requests, please contact:

Email: lenaenbsas@gmail.com
Instagram: @lena_bsas